Privacy & Policy

Effective Date: 01-May-2026

SwapStop (“Company,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile application, smart locker network, and related services (collectively, the “Service”).

By using the Service, you agree to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

a. Information You Provide

We may collect information you provide directly, including:

Name
‍ ‍Phone number
Email address
Payment information (processed by third-party providers)
Transaction details (e.g., locker use, delivery info)

b. Automatically Collected Information

When you use the Service, we may collect:

Device information (device type, operating system)
IP address
App usage data
Log data (access times, actions taken)

c. Location Information

We may collect approximate or precise location data to:

Show nearby locker locations
‍ ‍ Improve service availability

You can disable location access through your device settings.

d. Locker and Transaction Data

We collect data related to locker usage, including:

Locker ID and location
Drop-off and pickup timestamps
Access codes or authentication logs

e. Product URL Import and Metadata Extraction

The Service may allow users to submit URLs from third-party websites or marketplaces in order to assist with creating product listings.
When a user submits a product URL, we may temporarily process and retrieve publicly available product information from that URL, including:
• Product title
• Product description
• Product pricing
• Product images
• Product specifications or metadata
This information is used solely to help users pre-fill listing information within the Service.
Users are responsible for reviewing and verifying imported information before publishing any listing.
Users should not submit URLs containing private, confidential, customer-specific, payment-related, or non-public information.

## 2. HOW WE USE YOUR INFORMATION

We use your information to:

  • Provide and operate the Service

  • Facilitate item drop-off and pickup

  • Send notifications (e.g., pickup codes, confirmations)

  • Process payments (if applicable)

  • Improve performance and user experience

  • Prevent fraud, misuse, or illegal activity

  • Comply with legal obligations

3. HOW WE SHARE YOUR INFORMATION

We may share your information with:

a. Other Users

Limited information may be shared between transaction participants (e.g., buyer/seller contact details when necessary).

b. Service Providers

We may share information with third parties that help us operate the Service, including:

Payment processors
Cloud hosting providers
SMS and notification services

c. Legal Requirements

We may disclose information if required to:

Comply with applicable laws
Respond to legal requests
Protect our rights, users, or property

d. Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

‍ ‍e. Third-Party Website Requests

When users use the URL import feature, the Service may send automated requests to third-party websites in order to retrieve publicly available product information associated with the submitted URL.
We do not control third-party websites and are not responsible for the availability, accuracy, content, privacy practices, or terms of those third-party services.

4. DATA RETENTION

We retain your information only as long as necessary to:

  • Provide the Service

  • Comply with legal obligations

  • Resolve disputes and enforce agreements

We may retain certain data longer where required by law or for legitimate business purposes.

5. DATA SECURITY

We implement reasonable technical and organizational measures to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.

6. YOUR PRIVACY RIGHTS

Depending on your location (including California), you may have the right to:

  • Access the personal information we hold about you

  • Request deletion of your information

  • Correct inaccurate information

  • Opt out of certain data sharing practices

To exercise these rights, contact us at: customerrelations@silkroadlockerexchange.com

7. COOKIES AND TRACKING TECHNOLOGIES

We may use cookies or similar technologies to:

  • Analyze usage

  • Improve functionality

  • Personalize user experience

You can manage cookie preferences through your device or browser settings.

8. THIRD-PARTY SERVICES

The Service may integrate with third-party services. We are not responsible for the privacy practices of those third parties.

Third-party websites, marketplaces, and e-commerce platforms referenced through the URL import feature are independent services and are not affiliated with, endorsed by, or sponsored by SwapStop.
Any trademarks, logos, product names, images, or brand identifiers obtained from third-party websites remain the property of their respective owners.

9. CHILDREN’S PRIVACY

The Service is not intended for individuals under 18. We do not knowingly collect personal information from children.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will notify users of material changes by updating the “Effective Date” or through the Service.

11. CONTACT US

If you have questions or concerns about this Privacy Policy, contact us at: customerrelations@silkroadlockerexchange.com

12. CALIFORNIA PRIVACY DISCLOSURES

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

  • The right to know what personal information we collect and how we use it

  • The right to request deletion of your personal information

  • The right to opt out of the sale of personal information (we do not sell personal information)

To exercise your rights, contact us at customerrelations@silkroadlockerexchange.com.

13. INTERNATIONAL USERS

If you access the Service from outside the United States, your information may be transferred to and processed in the United States.

14. CONSENT

By using the Service, you consent to the collection and use of your information as described in this Privacy Policy.